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**Overview**

As a Customer Success Engineer (CSE), your onboarding experience will be a blended learning experience that includes virtual synchronous meetings, a [self-paced role-based learning path](https://levelup.gitlab.com/access/saml/login/internal-team-members?returnTo=https://university.gitlab.com/learn/learning-path/scale-customer-success-engineer-cse-onboarding) on GitLab University, and a hands-on virtual workshop called [Sales Quick Start](/handbook/sales/onboarding/) (SQS).

As a Customer Success Engineer (CSE), your onboarding experience will be a blended learning experience that includes virtual synchronous meetings, a [self-paced role-based learning path](https://university.gitlab.com/access/saml/login/internal-team-members?returnTo=https://university.gitlab.com/learn/learning-path/scale-customer-success-engineer-cse-onboarding) on GitLab University, and a hands-on virtual workshop called [Sales Quick Start](/handbook/sales/onboarding/) (SQS).

Your role based learning path is highlighted in this [role-specific onboarding guide](https://docs.google.com/document/d/1jY0YnL7whNVVK_VeoxRPjn-Iloj8_Su_3YOx0X1bKtw/edit?usp=sharing). Please make a copy of this document and check off items as you complete them.

| GraphQL           | *Various*            |

| SQL (PostgreSQL)  | *Various*            |

| Docker/Kubernetes | Threat Detection     |

| [New Auth Architecture (GATE) Learning Hub](https://levelup.gitlab.com/courses/new-auth-architecture-learning-hub) | New Auth/CYCP |

| [New Auth Claude Expert](https://claude.ai/project/019a0ff4-0efe-7373-af96-82a23aaac734) | New Auth Design |

## Everyone can contribute

- All Growth and Development applications need manager approval, so applications from team members should not come as a surprise to you when they are created, but should come about as a result of ongoing Career Development conversations with your team. If you don’t already have regular career development conversations planned in with your team members, we recommend scheduling these in so that you can better understand your team members’ career goals.

- Take a look at the [Support your team with Career Conversations](https://levelup.gitlab.com/access/saml/login/internal-team-members?returnTo=https://levelup.gitlab.com/learn/course/support-your-team-with-career-conversations) course in Level Up for best practice on how to handle these conversations effectively.

- As a result of these career conversations, you may identify an opportunity that could be suitable for a Growth and Development Fund application that aligns with the team member’s career goals. As a manager, you should try to look out for such opportunities to encourage this usage, it can make team members feel that they are valued and that you show an understanding and appreciation of their career goals, and want to play an active role in helping them achieve them.

- Individual OKRs and business goals should not be tied to GD opportunities, unless the individual team member thinks it’s appropriate.

This is a practice guide for a Solutions Architect (SA) to position Professional Services to a customer during the sales cycle and gather the appropriate information to provide to the Professional Services Engagement Management Team for custom scoping, if necessary.  The overall workflow for selling Professional Services is defined in the [Professional Services Handbook - Selling Professional Services page](/handbook/customer-success/professional-services-engineering/selling/).

- See the [Positioning Professional Services Class](https://levelup.gitlab.com/courses/positioning-professional-services) on LevelUp for an overview.

## Types of Services

GitLab provides a wide array of [Professional Services offerings](https://about.gitlab.com/services/) to accelerate the customer's time to value in GitLab platform adoption and maturing DevOps practices.  Service offerings range from standard instructor-led training to custom services packages that address a specific customer need.  Generally, Professional Services are sold in one of two ways: