Adding "Namespace admin requests cancel of delete" to the flow

1. The paid user or top-level owner must successfully pass [account verification](/handbook/support/workflows/account_verification).

1. [Unblock the user](https://docs.gitlab.com/administration/moderate_users/#unblock-a-user) and leave an [admin note](/handbook/support/workflows/admin_note) on the user stating they were unblocked, with the date and ticket number.

### Namespace admin requests deletion cancel for claimed user

A namespace admin (top-level group Owner) may request cancellation of a

pending account deletion for a [claimed (Enterprise) user](/handbook/support/workflows/gitlab-com_overview#enterprise-users)

within the 7-day delay period. This applies when the user initiated

self-serve deletion but the namespace admin needs the account retained

for business continuity.

**Example scenario:** A developer (`@dev-user`) who is an Enterprise user

under the `acme-corp` top-level group initiates self-serve account

deletion. The group Owner (`@acme-admin`) notices the pending deletion

and submits a support ticket requesting it be cancelled because the user

is still needed.

Process:

1. Verify the requester is an Owner of the top-level group that claims

   the user. Use the

   [GitLab user lookup app](/handbook/security/customer-support-operations/zendesk/apps/global#gitlab-super-app)

   or the [Members API](https://docs.gitlab.com/api/members/) to

   confirm the Owner role.

1. Confirm the target account is an

   [Enterprise user](/handbook/support/workflows/gitlab-com_overview#enterprise-users)

   claimed by the requester's namespace.

1. The namespace Owner must successfully pass

   [account verification](/handbook/support/workflows/account_verification).

1. [Unblock the user](https://docs.gitlab.com/administration/moderate_users/#unblock-a-user)

   to cancel the pending deletion.

1. Leave an [admin note](/handbook/support/workflows/admin_note) on the

   user stating the deletion was cancelled at the namespace Owner's

   request, with the date and ticket number.

1. Notify the namespace Owner that the

   deletion has been cancelled.

> **Note:** The user's own consent is not required for this action

> because Enterprise users' accounts are managed by the namespace admin.

> However, if the user subsequently re-initiates deletion, the namespace

> admin may need to address the underlying reason with the user directly.

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