Changes for content/handbook/support/knowledge-base/kb-faq.md: 13 added lines, 1 removed line.
Original line number
Diff line number
Diff line
@@ -38,9 +38,21 @@ Best Practices:
## Questions & Answers
**What do I need to do if I need to remove a knowledge article?**
To remove an article, go to the [article repo](https://gitlab.com/gitlab-com/support/articles).
1. Note if the article is in Gov/Global/Sandbox
2. Delete the article.
3. Create an [FR with CSS](https://gitlab.com/gitlab-com/eta/css/issue-tracker/-/work_items/new?issuable_template=Feature). Let them know what article needs to be removed
|**Who do I contact if I need help with knowledge?** | Use the Slack Channel [#spt_Knowledge-base](https://join.slack.com/share/enQtODg0OTU5Mzk4OTQ3NC1lZDZjYjViODEzYzgxMjg0ZmZjY2Q5Mzc2ZTc1ZDQxZDkyZWRiYTA4ZmI0MmQyZWMyMjI3ZTMzMjgxYzdjYjVk)|
|**Who do I contact if I need help with knowledge?** | Use the Slack Channel [#spt_Knowledge-base]|
|**Is there Training for knowledge creation, modifying and Publishing?** | Yes! A list of available training resources is available on the Knowledge Base training page](./knowledge-base-training)|
|**How do I know if I am a Support Engineer or Knowledge Champion?** | View the permission in the [Roles and Permissions section](../knowledge-base/#roles-and-permissions).|
|**Who can approve and Publish a knoweldge article I created?** | [Technical Reviewers](https://docs.google.com/spreadsheets/d/14CIIVup-tS5HdLyl0wInf-2m50AptauyhG-ZW5uhs-I/edit?gid=0#gid=0) will approve and publish articles.|
