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Commit 282df617 authored by Jason Colyer's avatar Jason Colyer Committed by Lyle Kozloff
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Remove bronze from support handbook

parent 0c4fcec1
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......@@ -271,17 +271,17 @@ The function will change the minutes quota to the paid plan equivalent, and add
| Name | Required | Details |
| ------ | ------ | ------ |
| `:namespace` | *Yes* | The namespace to update using the path |
| `:plan` | *Yes* | The plan to assign to the namespace (free, bronze, silver, gold) |
| `:plan` | *Yes* | The plan to assign to the namespace (free, silver, gold) |
| `:expire` | *No* | Optional parameter, if entered the existing subscription will be extended up to this date |
| `:subscription` | *No* | Required to extend a subscription, but not for trials. |
#### Sample
```ruby
irb(main):001:0> update_gitlab_plan('example','bronze','2020-10-22','A-S00000000')
irb(main):001:0> update_gitlab_plan('example','silver','2020-10-22','A-S00000000')
{"plan"=>
{"code"=>"bronze",
"name"=>"Bronze",
{"code"=>"silver",
"name"=>"Silver",
"trial"=>false,
"auto_renew"=>nil,
"upgradable"=>false},
......@@ -308,7 +308,7 @@ irb(main):001:0> update_gitlab_plan('example','bronze','2020-10-22','A-S00000000
"additional_purchased_storage_size"=>0,
"additional_purchased_storage_ends_on"=>nil,
"billable_members_count"=>1,
"plan"=>"bronze",
"plan"=>"silver",
"trial_ends_on"=>nil,
"trial"=>false}
```
......
......@@ -192,11 +192,11 @@ Workflow:
### Customer seeking a discount
A customer is seeking a discount and their subscription is above the Starter/Bronze tier
A customer is seeking a discount and their subscription is above the Starter tier
Workflow:
- Confirm their tier and the details of the discount requested, if they are not above Starter/Bronze or the discount request is unreasonable (use your discretion), explain that a discount is not available
- Confirm their tier and the details of the discount requested, if they are not above Starter or the discount request is unreasonable (use your discretion), explain that a discount is not available
- If you are unsure whether a discount should be given, consult with the Account Owner first
- Chatter Sales and summarise the customer's request, ask for them to reach out if they confirm a discount is possible
- Respond to the customer with the appropriate macro, set the expectation that a discount is not guaranteed and is at the discretion of the relevant approvers
......
......@@ -273,7 +273,7 @@ in this table:
| INITIAL_OFFERING | The product from which they are migrating | `SM`, `DotCom` |
| ENDING_OFFERING | The product to which they are migrating | `SM`, `DotCom` |
| SM_TAG | The self-managed tag the organization is using | `starter`, `premium`, `ultimate` |
| DOTCOM_TAG | The gitlab.com tag the organization is using | `bronze`, `silver`, `gold` |
| DOTCOM_TAG | The gitlab.com tag the organization is using | `silver`, `gold` |
| ISSUE_LINK | The issue you are working | |
The information needed for the above values should be determined from the issue
......
......@@ -32,7 +32,6 @@ important to those working within Zendesk:
| `sub_consumption_cicd_minutes` | Consumption | The organization has purchased CI/CD minutes |
| `sub_consumption_eap` | Consumption | The organization has purchased the Enterprise Agile Planning addon |
| `sub_consumption_storage` | Consumption | The organization has storage |
| `sub_dotcom_bronze` | Standard | The organization has a GitLab.com Bronze subscription |
| `sub_dotcom_premium` | Priority | The organization has a GitLab.com Premium subscription |
| `sub_dotcom_ultimate` | Priority | The organization has a GitLab.com Ultimate subscription |
| `sub_edu` | None | The organization has a EDU community subscription |
......@@ -78,7 +77,6 @@ important to those working within Zendesk:
| `sub_consumption_cicd_minutes` | The organization has a CI/CD minutes purchase |
| `sub_consumption_eap` | The organization has an Agile Planning addon |
| `sub_consumption_storage` | The organization has a storage purchase |
| `sub_dotcom_bronze` | The organization has a gitlab.com Bronze subscription |
| `sub_dotcom_premium` | The organization has a gitlab.com Premium subscription |
| `sub_dotcom_ultimate` | The organization has a gitlab.com Ultimate subscription |
| `sub_edu` | The organization has an EDU community subscription |
......@@ -778,7 +776,6 @@ So an example:
| `sub_consumption_cicd_minutes` | None | The organization has purchased CI/CD minutes |
| `sub_consumption_eap` | None | The organization has purchased the Enterprise Agile Planning addon |
| `sub_consumption_storage` | None | The organization has storage |
| `sub_dotcom_bronze` | None | The organization has a GitLab.com Bronze subscription |
| `sub_dotcom_premium` | None | The organization has a GitLab.com Premium subscription |
| `sub_dotcom_ultimate` | None | The organization has a GitLab.com Ultimate subscription |
| `sub_edu` | None | The organization has a EDU community subscription |
......@@ -824,7 +821,6 @@ So an example:
| `sub_consumption_cicd_minutes` | The organization has a CI/CD minutes purchase |
| `sub_consumption_eap` | The organization has an Agile Planning addon |
| `sub_consumption_storage` | The organization has a storage purchase |
| `sub_dotcom_bronze` | The organization has a gitlab.com Bronze subscription |
| `sub_dotcom_premium` | The organization has a gitlab.com Premium subscription |
| `sub_dotcom_ultimate` | The organization has a gitlab.com Ultimate subscription |
| `sub_edu` | The organization has an EDU community subscription |
......
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