@@ -222,10 +222,10 @@ You are now done raising the incident!
Sometimes, you may need to escalate to the GitLab Dedicated Engineer On-Call (GDEOC), which is a GitLab Dedicated SRE, to get their immediate attention on an urgent Dedicated issue or an incident.
Escalate to the GDEOC by paging them. Select **dedicated EOC** as the **On-Call Teams** when you:
The GDEOC manages urgent infrastructure issues using incident.io. Ensure there is an existing Dedicated incident (or [raise a Dedicated incident](#raise-a-dedicated-incident) if one does not exist), then page the GDEOC by selecting**dedicated EOC** as the **On-Call Teams** when you:
- Click on the button **📟 Escalate to someone** in the Slack channel, or
- Type `/inc escalate` into the Slack channel.
- Click on the button **📟 Escalate to someone** in the incident Slack channel, or
- Type `/inc escalate` into the incident Slack channel.
