@@ -236,7 +236,7 @@ We create together with our customers. There is an open dialogue between GitLab
##### Keep end users in sight
Our focus is to increase customer results. At GitLab, one way to drive customer results is through platform enhancements that drive the most value for direct users. This requires being aware of [the Concur effect](https://x.com/ryanfalor/status/1182647229414166528?s=12).
Our focus is to increase customer results. At GitLab, one way to drive customer results is through platform enhancements that drive the most value for direct users. This requires being aware of [the Concur effect](https://web.archive.org/web/20191010/https://twitter.com/ryanfalor/status/1182647229414166528).
[Arvind Narayanan](https://www.cs.princeton.edu/~arvindn/), a Princeton Professor, described his frustration with Blackboard in a viral Tweet:
