Commit 201cf521 authored by Cynthia "Arty" Ng's avatar Cynthia "Arty" Ng
Browse files

Replace Switchboard direction links after direction pages removal

parent 7788056d

content/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard.md

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### Resources



- [Switchboard Direction Page](https://about.gitlab.com/direction/platforms/switchboard/)

- [Switchboard handbook page](/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard/)

- [Switchboard Demo Library](https://gitlab.com/gitlab-com/gl-infra/gitlab-dedicated/switchboard/-/blob/main/docs/walkthrough-library.md)



## Team Members
@@ -355,10 +355,10 @@ Stale feature flags create technical debt and obscure the intended behaviour of 


| User | Visible | Description |

|----------|----------|-------------------|

| [Internal - Operator](https://about.gitlab.com/direction/platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Support](https://about.gitlab.com/direction/platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Provisioner](https://about.gitlab.com/direction/platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Read Only](https://about.gitlab.com/direction/platforms/switchboard/internal-user-roles/) |  |  |

| [Internal - Operator](/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard/#roles) |  |  |

| [Internal - Support](/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard/#roles) |  |  |

| [Internal - Provisioner](/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard/#roles) |  |  |

| [Internal - Read Only](/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard/#roles) |  |  |

| [External - Tenant Admin](https://docs.gitlab.com/ee/administration/dedicated/configure_instance.html#add-users-to-an-instance) |  |  |

| [Internal - Read Only](https://docs.gitlab.com/ee/administration/dedicated/configure_instance.html#add-users-to-an-instance) |  |  |

content/handbook/support/workflows/dedicated.md

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Here are links to other pages about GitLab Dedicated around GitLab:



- Docs: [Configure GitLab Dedicated](https://docs.gitlab.com/administration/dedicated/)

- Product: [Glossary of Switchboard terms](https://about.gitlab.com/direction/platforms/switchboard/glossary/)

- Product: [Switchboard](/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard/)

- Infrastructure: [GitLab Dedicated internal docs](https://gitlab-com.gitlab.io/gl-infra/gitlab-dedicated/team/) (GitLab internal only)

- CSM: [Engaging with GitLab Dedicated Customers](https://internal.gitlab.com/handbook/customer-success/csm/gitlab-dedicated/) (GitLab internal only)

content/handbook/support/workflows/dedicated_switchboard.md

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## Overview



Switchboard is a portal customers use to manage their GitLab Dedicated instance. Select GitLab team members have access to Switchboard.

Read more about what the goals of Switchboard are on the [Category Direction page](https://about.gitlab.com/direction/platforms/switchboard/).

Read more about what the goals of Switchboard are on the [Switchboard handbook page](/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard/).



## Accessing Switchboard



GitLab Support Engineers can access the [Switchboard](https://about.gitlab.com/direction/platforms/switchboard/) application by searching for **Switchboard (production)** in the [Okta](/handbook/security/corporate/end-user-services/okta/) homepage.

GitLab Support Engineers can access the [Switchboard](/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard/) application by searching for **Switchboard (production)** in the [Okta](/handbook/security/corporate/end-user-services/okta/) homepage.



You can also access directly:

content/handbook/support/workflows/saas_sm_cheatsheet.md

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|:----:| ----- |

|Self-managed| Customers manage the configuration for their self-managed instances. Depending on the deployment method, the configuration will be in `/etc/gitlab/gitlab.rb`, `docker-compose.yml`, `values.yaml` or similar.|

|DotCom| [The GitLab.com configurations](https://docs.gitlab.com/user/gitlab_com/) is managed by the infrastructure team and cannot be modified to meet individual customer's needs.|

|Dedicated|[GitLab Dedicated](https://docs.gitlab.com/subscriptions/gitlab_dedicated/) customers can configure their tenants via [Switchboard](https://about.gitlab.com/direction/platforms/switchboard/) and via the **Admin Area**. GitLab Support team members can get access [Switchboard](dedicated_switchboard.md) through Okta by [following these steps](/handbook/support/workflows/dedicated_switchboard/#accessing-switchboard). Some [configuration changes](/handbook/support/workflows/dedicated/#configuration-changes) must be done via a [Request for Help issue](/handbook/support/workflows/how-to-get-help/#how-to-formally-request-help-from-the-gitlab-development-team). |

|Dedicated|[GitLab Dedicated](https://docs.gitlab.com/subscriptions/gitlab_dedicated/) customers can configure their tenants via [Switchboard](/handbook/engineering/infrastructure-platforms/gitlab-dedicated/switchboard/) and via the **Admin Area**. GitLab Support team members can get access [Switchboard](dedicated_switchboard.md) through Okta by [following these steps](/handbook/support/workflows/dedicated_switchboard/#accessing-switchboard). Some [configuration changes](/handbook/support/workflows/dedicated/#configuration-changes) must be done via a [Request for Help issue](/handbook/support/workflows/how-to-get-help/#how-to-formally-request-help-from-the-gitlab-development-team). |



### Architecture