Commit 1e087b3e authored by Jason Colyer's avatar Jason Colyer
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Enhance Visibility and Awareness in US GOV Zendesk for GitLab Dedicated tickets

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Changes for content/handbook/eta/css/zendesk/apps/us-government.md: 19 added lines, 0 removed lines.
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@@ -46,6 +46,25 @@ This app uses the Organization field `AM Project ID` to check for an existing Ac

{{% /alert %}}

## GDG Information

<sup>*Introduced via [gitlab-com/eta/css/issue-tracker#560](https://gitlab.com/gitlab-com/eta/css/issue-tracker/-/work_items/560)*</sup>

This app displays information about GDG tickets (when on the GDG form). It uses toast notifications to show the message (for GDG tickets) for 3 events:

- When first opening the ticket
- When navigating back to the Zendesk tab for the ticket
- When navigating back to the browser tab for Zendesk (if you have been away for 5 minutes or longer)

The toasty notification will auto-expire after 5 seconds if not manually dismissed (by clicking the X) by the agent.

{{% alert title="Technical Details" color="primary" %}}

- Location: Ticket sidebar
- This application was developed in-house and can be found in the [GDG Information project](https://gitlab.com/gitlab-support-readiness/zendesk-us-government/apps/gdg-information).

{{% /alert %}}

## GitLab Reminders App

<sup>*Introduced via [support-team-meta#3036](https://gitlab.com/gitlab-com/support/support-team-meta/-/issues/3036)*</sup>