Commit 1d238597 authored by Sarah McCreesh's avatar Sarah McCreesh Committed by Dan Rhodes
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Minor changes to the account owner change section to align wording across of...

Minor changes to the account owner change section to align wording across of process references across the handbook
parent fb8657c1
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@@ -177,13 +177,13 @@ Enterprise users have user accounts that are administered by an organization tha

## Account Ownership Changes

There are some conditions under which a change of ownership may be requested by a company with a business relationship with GitLab. Our [support page](https://support.gitlab.com/hc/en-us/articles/11626493890844-GitLab-com-Specific-Support-Policies#ownership-disputes) outlines that these processes are not available for unpaid groups.
There are limited conditions under which a change of ownership may be requested by a company with a business relationship with GitLab. See [GitLab’s Ownership Dispute Policy](https://support.gitlab.com/hc/en-us/articles/11626493890844-GitLab-com-Specific-Support-Policies#ownership-disputes) for further information.

The outcome of a successful request is a new or existing user in the namespace will have the Owner role.
The outcome of a successful request is that Owner permissions will be applied to a new or existing user in the namespace and this person can adjust other user permissions, as necessary.

### Account Ownership Change Request for Paid Groups

Account Ownership Change Requests are initiated when the sole Owner of a group leaves a company and an authorized representative of the company is seeking to regain control. This process should be a last resort, and self-service options must first be explored.
Per [GitLab’s Ownership Dispute Policy](https://support.gitlab.com/hc/en-us/articles/11626493890844-GitLab-com-Specific-Support-Policies#ownership-disputes), Account Ownership Change Requests are initiated when the sole Owner of a group leaves a company and an authorized representative of the company is seeking to regain control. This process should be a last resort, self-service options must first be explored, and the process applies to GitLab.com groups on a paid plan.

**If a request is received, verify:**