@@ -5,16 +5,12 @@ title: "CSE Team Member Onboarding"
Onboarding for Customer Success Engineers at GitLab is a guided, methodical process to ensure new team members have the knowledge and skills they need to engage customers effectively at scale. This page provides an overview of what to expect during your onboarding journey, including learning objectives, live session details, milestones, and how your manager and buddy will support you along the way.
As a CSE, your onboarding experience is a blended learning journey that includes a [self-paced role-based learning path](https://university.gitlab.com/access/saml/login/internal-team-members?returnTo=https://university.gitlab.com/learn/learning-path/scale-customer-success-engineer-cse-onboarding) on GitLab University, live virtual skills sessions, and the [GitLab Revenue Academy](/handbook/sales/onboarding/) program including an in-person regional graduation event.
Your role-based learning path is highlighted in this [role-specific onboarding guide](https://docs.google.com/document/d/1jY0YnL7whNVVK_VeoxRPjn-Iloj8_Su_3YOx0X1bKtw/edit?usp=sharing). Please make a copy of this document and check off items as you complete them.
As a CSE, your onboarding experience is a blended learning journey that includes a [self-paced role-based learning path](https://levelup.csod.com/samldefault.aspx?ouid=1&returnUrl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dloRegisterAndLaunch%2526lo%253d9e319424-96a5-43a2-b8c1-c41a6c163a07) on Level Up, live virtual skills sessions, and the [GitLab Revenue Academy](/handbook/sales/onboarding/) program including an in-person regional graduation event.
View the [CSM Handbook homepage](/handbook/customer-success/csm/) for additional Customer Success-related handbook pages.
## Learning Objectives for CSE Onboarding e-learning
The following learning objectives are covered through your [role-based eLearning path](https://university.gitlab.com/access/saml/login/internal-team-members?returnTo=https://university.gitlab.com/learn/learning-path/scale-customer-success-engineer-cse-onboarding) on GitLab University.
### Module 1: CSE at GitLab and Call Shadowing
- Demonstrate understanding of GitLab basics
@@ -197,11 +193,11 @@ As part of Revenue Academy Component 3, CSEs attend four role-based live virtual
To be considered graduated from your CSE onboarding journey, you must have:
- Completed the Revenue Academy eLearning prework and passed all knowledge checks
- Attended all Revenue Academy sessions, including the Command of the Message class (attendance is mandatory)
- Completed the GitLab Academy eLearning prework and passed all knowledge checks
- Attended all GitLab Academy sessions, including the Value Selling workshops (attendance is mandatory)
- Attended all four role-based live skills sessions
- Attended the in-person regional graduation summit and passed the stand-and-deliver capstone assessment
- Completed your role-based learning path on GitLab University
- Completed your role-based learning path on LevelUp
- Attained the following certifications:
- GitLab Certified Git Associate
- GitLab Certified CI/CD Associate
@@ -222,7 +218,7 @@ You will receive calendar invitations for the [Customer Success Skills Exchange]
## Resources
-[CSE New Hire Onboarding Guide](https://docs.google.com/document/d/1jY0YnL7whNVVK_VeoxRPjn-Iloj8_Su_3YOx0X1bKtw/edit?usp=sharing)
-[CSE Onboarding Learning Path on GitLab University](https://university.gitlab.com/access/saml/login/internal-team-members?returnTo=https://university.gitlab.com/learn/learning-path/scale-customer-success-engineer-cse-onboarding)
-[CSE Onboarding Learning Path on LevelUp](https://levelup.csod.com/samldefault.aspx?ouid=1&returnUrl=%252fDeepLink%252fProcessRedirect.aspx%253fmodule%253dloRegisterAndLaunch%2526lo%253d9e319424-96a5-43a2-b8c1-c41a6c163a07)
-[Revenue Academy Handbook Page](/handbook/sales/onboarding/)
