@@ -54,8 +54,6 @@ Find the appropriate workflow below to process privacy requests, based on the re
-[Data Access Requests](#data-access-requests)
- [Data Portability Requests]*(coming soon)*
As a reminder, before processing a request you should make sure that you have already [Streamlined Your Workflow](/handbook/support/workflows/personal_data_access_account_deletion#streamlining-your-workflow) to make requests easier to process.
#### **Deletion Requests**
The following are the types of requests that a user can submit. Click the link for each to jump to the associated workflow for processing that request.
@@ -30,14 +30,6 @@ This process applies to personal data requests submitted by both personal users
| Support Global Readiness | Responsible for resourcing, namely that there are enough Support Engineers to complete requests in a timely manner |
| GitLab system owners | Processing user deletion for each system as required by the data deletion issue created through this process |
## Streamlining Your Workflow
Every request will go through multiple stages, denoted by labels, before they're closed out as completed. Keeping track of which stage of the process each request assigned to you is at is essential to processing them efficiently. Use one of the following two methods to do this:
1.[Create a new issue board](https://docs.gitlab.com/user/project/issue_board/#create-an-issue-board) in the [Personal Account Requests Service Desk](https://gitlab.com/gitlab-com/gdpr-request/-/issues) issue tracker that is scoped to only show issues that you are assigned to. Then, [create new lists](https://docs.gitlab.com/user/project/issue_board/#create-a-new-list) for each label used in the process. Reference [this board](https://gitlab.com/gitlab-com/gdpr-request/-/boards/2316580?assignee_username=tristan) for an example.
1. Use the already existing [Issue Tracking Board](https://gitlab.com/gitlab-com/gdpr-request/-/boards/4379198) and filter it so that only issues that are assigned to you are displayed by typing in `Assignee = yourusername` in the search field.
## Exceptions
Exceptions to this procedure will be tracked as per the [Information Security Policy Exception Management Process](/handbook/security/controlled-document-procedure/#exceptions).
