@@ -166,6 +166,16 @@ Customers who use the IP allowlist may request to enable the SCIM or OIDC endpoi
See [Granting customers access to application logs](/handbook/support/workflows/dedicated_logs/#granting-customers-access-to-application-logs)
### Advance notice of high-volume activity
When a customer contacts GitLab Support about an upcoming high-volume activity, open a
[Request for Help issue](https://gitlab.com/gitlab-com/request-for-help/-/issues/new?issuable_template=SupportRequestTemplate-GitLabDedicated)
to document the activity and timing. High-volume activities include large migrations, bulk
automation, and other operations that might significantly increase load on a GitLab Dedicated
environment.
GitLab Dedicated does not provide live monitoring for this type of activity.
### Filing issues
In cases where Customer Support need to interact with Dedicated engineers to gather information or debug a problem at tenant's request (when Grafana or OpenSearch do not suffice), raise an issue in the [Request for Help issue tracker](https://gitlab.com/gitlab-com/request-for-help/-/issues/) using [the `Request for Help` template](https://gitlab.com/gitlab-com/request-for-help/-/issues/new?issuable_template=SupportRequestTemplate-GitLabDedicated).
