The [on-call-handovers](https://gitlab.com/gitlab-com/gl-infra/on-call-handovers/issues) project contains issues for each SRE's on-call shift. The outgoing EOC records the activities of their shift using the `handover` issue template to indicate a handoff and assigns it to the incoming EOC. The `/sre-oncall [handover]` slack command can also be used in the `#production` channel to simplify this process. It will automatically create a new issue and pre-populate some information such as outgoing/incoming EOC handles, open/closed incidents, resolved alerts, etc.
At the end of a SRE's on-call shift, a summary comment of notable events, incidents, etc. should be posted to the [Weekly Reliability (SRE) Team Newsletter](https://gitlab.com/gitlab-com/gl-infra/reliability-reports/-/issues/?label_name%5B%5D=Reliability-Team-Newsletter) as a comment. While we do not currently have a prescriptive format for this summary, EOCs can reference [this thread](https://gitlab.com/gitlab-com/gl-infra/infrastructure/-/issues/12323#note_487947960) for some examples; what specific information is deemed most notable for a given shift will necessarily differ week-to-week, and is left to the discretion of the outgoing EOC.
At the end of a SRE's on-call shift, a mandatory summary comment of notable events, incidents, etc. **must** be posted to the [Weekly Reliability (SRE) Team Newsletter](https://gitlab.com/gitlab-com/gl-infra/reliability-reports/-/issues/?label_name%5B%5D=Reliability-Team-Newsletter) as a comment. While we do not currently have a prescriptive format for this summary, EOCs can reference [this thread](https://gitlab.com/gitlab-com/gl-infra/infrastructure/-/issues/12323#note_487947960) for some examples; what specific information is deemed most notable for a given shift will necessarily differ week-to-week, and is left to the discretion of the outgoing EOC. It should include any incidents of note and steps taken during the incident, as well as anything likely to continue between shifts or recur.
Once a week the production team has an on-call handover for changing the on-call shift. This meeting is optional but we encourage incoming and outgoing EOCs, Incident Managers, and anyone who is interested in GitLab.com operations to attend.
