@@ -60,7 +60,7 @@ Sales team members will typically open this on behalf of their prospects in orde
## Ask for Support as a Solution Architect
Solution Architects should use the [Support Super form](https://support-super-form-gitlab-com-support-support-op-651f22e90ce6d7.gitlab.io/) only when support is needed during **pre-sales** (for example: a POV exercise, or a potential new deal with an existing customer). This form is an internal request, which means the work takes place between the SA and the engineer. Customers can not collaborate on these tickets. In any other cases, SAs should advise the customer to open a support ticket themselves, for clear and efficient communication.
This process is described in detail in [Requesting Support for Customers](/handbook/support/internal-support/#requesting-support-for-customers). In general, Solution Architects should advise the customer to open a support ticket themselves, for clear and efficient communication.
