Edit understanding-the-basics.md

Adil Farrukhrequested to merge
adil.farrukh-main-patch-60249 into main

Why is this change being made?

Documenting tier 2 limitation where the 3 SSCS teams are providing mutual coverage for availability reasons, and in some cases may not have full domain knowledge of another team's area. In that case, they will use the slack/escalation layer to bring that team in.

Author and Reviewer Checklist

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  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
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