Add the Downtime definition for our SLA

Bob Van Landuytrequested to merge
bvl/sla-downtime-definition into main

Limit SLA to downtime definition

This takes part of !15942 (comment 2885302949) and removes the section of the service credits and the pricing that still needs to be discussed with other stakeholders to be taken into account with contracts and so on. Leaving only the downtime definition for now.

It defines what we consider downtime for a customer to be used in our SLA

This also crosslinks this page from some appropriate places.

Part of https://gitlab.com/gitlab-com/gl-infra/mstaff/-/issues/490

Edited by Bob Van Landuyt

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