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Added support dashboard link for DA and updated work structure

Merged Abhinaba Ghosh requested to merge handbook/update-da-support into main
All threads resolved!

Why is this change being made?

This merge request updates the Development Analytics team's handbook page. It adds information about team boards, repositories, and work processes. The changes include:

  1. Adding a new support requests board link
  2. Removing AI Latency Analytics section as the team no longer owns them
  3. Expanding on the team's work philosophy and meeting structure
  4. Explaining how to submit and handle support requests
  5. Updated tools and repository maintenance practices. Removing detailed information about issue management and MR maintenance for easy reading

Author and Reviewer Checklist

Please verify the check list and ensure to tick them off before the MR is merged.

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
  • Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the Maintained by section on the page being edited
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
    • The when to get approval handbook section explains the workflow in more detail
  • For transparency, share this MR with the audience that will be impacted.
    • Team: For changes that affect your direct team, share in your group Slack channel
    • Department: If the update affects your department, share the MR in your department Slack channel
    • Division: If the update affects your division, share the MR in your division Slack channel
    • Company: If the update affects all (or the majority of) GitLab team members, post an update in #whats-happening-at-gitlab linking to this MR

Commits

  • Update file _index.md

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  • Previous linting failures have been resolved. Resolving this thread!

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  • David Dieulivol approved this merge request

    approved this merge request

  • Abhinaba Ghosh added 1 commit

    added 1 commit

    Compare with previous version

  • Abhinaba Ghosh added 1 commit

    added 1 commit

    • ac9bfe5b - chore: handle review comments

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  • Jennifer Li approved this merge request

    approved this merge request

  • Jennifer Li resolved all threads

    resolved all threads

  • merged

  • Jennifer Li mentioned in commit d92b599e

    mentioned in commit d92b599e

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