Full draft of working with ASEs and a related update to ASE PTO planning

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This MR contains my proposed page for explaining how non-ASEs can work with ASEs and their accounts. It also contains an updated version of the PTO Planning page based to align correctly with the other page.

I ask that current ASEs ( @klang , @harishsr , @ulisesf , @tmarsh1 and @dkua1 ) review the MR and offer suggestions to make the standards proposed here align well with the best practices they use, or think we should all use.

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Commits

• Full draft of working with ASEs and a related update to ASE PTO planning

---

content/handbook/support/enhanced-support-offerings/offering-assigned-support-engineer/working-with-ases/global-support-and-ases.md

@@ -77,6 +77,8 @@ for arranging coverage. Here's what covering for an ASE means for you:
 - Configure Zendesk to notify you when new tickets are opened for
   each account (the ASE will help you to do this).
 - Expect to be pinged by the on-call team when any emergencies come
+  in for the accounts. You don't have to take the emergency, but be
+  prepared to offer any information you have to help the on-call engineer.
   in for the accounts.
 - If you will be covering two or more accounts, discuss with the ASE whether you
   will need to get coverage for your scheduled on-call shifts. If the ASE is