@@ -322,7 +322,7 @@ Project scope for Professional Services is the outline of the work required to d
* For extensions less than 2 months past the SOW expiration, the PM should capture [written confirmation](https://docs.google.com/document/d/1t2mkVr0eRs67rFkEOJVRLzC6u55aLWwGB5VCZm6G-iU/edit) (from email or Slack) and attach the confirmation to the _"Scope Engagement and Write SoW"_ issue found within the customer Epic.
2. Work at Risk (WaR)
* A [WaR issue](https://gitlab.com/gitlab-com/customer-success/professional-services-group/ww-consulting/ps-plan/-/issues/new?issue%5Bmilestone_id%5D=&issuable_template=work-at-risk&issue%5Btitle%5D=Work%20at%20Risk) serves as a means to gain approval from PS leadership to commence project staffing or initiation before all paperwork is finalized. This approval is necessary whenever there's a requirement to commit to project start dates before the opportunity is completely closed. It's essential for both consulting and training projects. The responsibility for initiating WaR lies with the assigned Project or Program Manager, enabling them to start staffing the project promptly. When seeking approval for Work at Risk, specific steps are followed to create an issue outlining the process involved in managing the work at risk
* A [WaR issue](https://gitlab.com/gitlab-com/customer-success/professional-services-group/ww-consulting/ps-plan/-/issues/new?issue%5Bmilestone_id%5D=&issuable_template=work-at-risk&issue%5Btitle%5D=Work%20at%20Risk) serves as a means to gain approval from PS leadership to commence project staffing or initiation before all paperwork is finalized. This approval is necessary whenever there's a requirement to commit to project start dates before the opportunity is completely closed. It's essential for both consulting and training projects. The responsibility for initiating WaR lies with the assigned Project or Program Manager with the EM/AE teams. This will enable the Delivery team to start staffing the project promptly. When seeking approval for Work at Risk, please follow the steps outlined in the WaR template above.
* A WaR is not billed to the customer until after the contract is signed
* Common scenarios:
* Kicking off a project before SOW is signed by the Customer
