The Service Desk SEG is a [Single-Engineer Group](/handbook/company/team/structure/#single-engineer-groups) within our [Incubation Engineering Department](/handbook/engineering/development/incubation/).
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Our goal is to provide a complete, yet lightweight and customizable customer support solution that seamlessly integrates with the GitLab ecosystem and brings customers, support staff and developers closer together.
We are also [exploring ideas, existing issues and user feedback](https://gitlab.com/gitlab-org/incubation-engineering/service-desk/meta/-/issues/2). Please feel free to contribute.
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### Other resources
-["Introducing GitLab Service Desk" product overview video](https://www.youtube.com/watch?v=LDVQXv3I5rI)
-["Reopen Service Desk issues when an external participant comments" feature walkthrough video](https://www.youtube.com/watch?v=163wDM1e43o)
-[Replace `mail_room` email ingestion with scheduled Sidekiq jobs](https://docs.gitlab.com/ee/architecture/blueprints/email_ingestion/)
-[Custom email address for Service Desk (Overview)](https://youtu.be/_moD5U3xcQs)
-[Video walkthrough on how to set up `mail_room` and Service Desk locally in GDK](https://youtu.be/SdqBOK43MlI)