Collect required information for Customer Escalation high level rollup updates

Work with @lyle from Support to come up with high level summary and updates that's good for e-group (and VPs). For Q4, recommend weekly rollup.

Things to include:

1. Overall status: New, Open, Closed (?)
2. Customer name
3. Deal Size
4. Type of customer (SaaS, Dedicated, SM). If Dedicated/SM, which version
5. Current Status (Customer Success view):
   1. Red/Yellow/Green
   2. Blockers
   3. Next meeting
6. Who is engaged currently

From TC: Ability to collect appropriate data to measure things like:

• Areas of product/process
• Solution type: e.g. customer config, customizations (PS or customer), product feature, product defect, customer solved.
• Time to escalate, time to resolve