Zuora Business Analyst Certification - Barbara Roncato
Zuora Implementer Learning Path
Business Analyst 1: Introduction to Zuora and The 9 Keys (2.5 hours to complete)
Please complete the courses below in the suggested order and check the box as you complete each one.
- COURSE 1 - THE SUBSCRIPTION ECONOMY & ZUORA
- COURSE 2 - WHAT ARE THE 9 KEYS?
- COURSE 3 - 9 KEYS AND ZUORA IMPLEMENTATIONS
- COURSE 4 - INTRODUCTION TO ZUORA & 9 KEYS FRAMEWORK: ADVANCED CONCEPTS
- ASSESSMENT - INTRODUCTION TO ZUORA AND THE 9 KEYS FRAMEWORK
Business Analyst 2: Product Catalog Management (20 to 25 hours to complete)
Please complete the courses below in the suggested order and check the box as you complete each one.
- COURSE 1 - INTRODUCTION TO PRODUCT CATALOG MANAGEMENT FOR SUBSCRIPTION BUSINESSES
- COURSE 2 - PRODUCT CATALOG OFFERINGS AND PRICING STRATEGIES
- COURSE 2 - PRODUCT CATALOG OFFERINGS AND PRICING STRATEGIES
- COURSE 3 - TIMING AND FREQUENCY OF CHARGES IN ZUORA
- COURSE 4 - FREE TRIALS, RECURRING DISCOUNTS & CREDITS, AND PROMOTIONS
- COURSE 5 - USAGE CONCEPTS: INCLUDED UNITS, OVERAGE, ROLLOVER, AND SMOOTHING
- COURSE 6 - PRODUCT CATALOG MANAGEMENT: 9 KEYS, BEST PRACTICES, ADVANCED CONCEPTS, LIMITATIONS, AND INTEGRATION
- ASSESSMENT - PRODUCT CATALOG MANAGEMENT
Business Analyst 3: Customer Accounts and Contacts (10 to 15 hours to complete)
Please complete the courses below in the suggested order and check the box as you complete each one.
- COURSE 1 - OVERVIEW OF CUSTOMER ACCOUNTS
- COURSE 2 - ACQUIRING AND MANAGING CUSTOMER RELATIONSHIPS
- COURSE 3 - COMMUNICATION PREFERENCES AND TEMPLATES
- COURSE 4 - BILLING AND PAYMENT ATTRIBUTES
- COURSE 5 - ACCOUNTS AND CONTACTS: 9 KEYS, BEST PRACTICES, ADVANCED CONCEPTS, LIMITATIONS, AND INTEGRATION
- ASSESSMENT - ACCOUNTS AND CONTACTS
Business Analyst 4: Subscription Management and Orders (5 to 7 hours to complete)
Please complete the courses below in the suggested order and check the box as you complete each one.
- COURSE 1 - INTRODUCTION TO ZUORA ORDERS
- COURSE 2 - CHANGE ORDERS AND MODIFICATIONS TO SUBSCRIPTIONS
- COURSE 3 - DATA MODEL FOR ORDER, SUBSCRIPTION, AND RELATED OBJECTS
- COURSE 4 - ORDERS AND SUBSCRIPTION MANAGEMENT: 9 KEYS, BEST PRACTICES, ADVANCED CONCEPTS, LIMITATIONS, AND INTEGRATION
- ASSESSMENT - SUBSCRIPTION MANAGEMENT AND ORDERS
Business Analyst 5: Billing, Invoicing, Credit and Debit Memos (10 to 15 hours to complete)
Please complete the courses below in the suggested order and check the box as you complete each one.
- COURSE 1 - OVERVIEW: BILLING, INVOICING, CREDIT AND DEBIT MEMOS
- COURSE 2 - BASICS OF BILLING OPERATIONS
- COURSE 3 - BILLING FOR USAGE
- COURSE 4 - CREDIT AND DEBIT MEMOS
- COURSE 5 - BILLING DOCUMENT TEMPLATE CONFIGURATION
- COURSE 6 - BILLING, INVOICE, CREDIT & DEBIT MEMOS: 9 KEYS, BEST PRACTICES, ADVANCED CONCEPTS, LIMITATIONS, AND INTEGRATION
- ASSESSMENT - BILLING, INVOICES, CREDIT AND DEBIT MEMO