Improve Support Ticket -> Product filtering and escalation process
Right now (5/13/2019), the volume of tickets in Zendesk is so great that it's difficult to prioritize, filter, and search. PMs are spending too much time dealing with those inefficiencies, rather than working directly on the issues themselves.
Documentation on current workflows can be found here: https://about.gitlab.com/handbook/support/workflows/#Zendesk.
The option of building a dropdown filter was brought up by @valexieva in our in-person team meeting at Contribute 2019.
Are there other possibilities for improving the queue?