FY22-Q1 KR: VP, Product Management: Retain a support ticket per subscription ratio for Fulfillment related requests of 4.25% or less (100%)
How to achieve:
We are currently tracking under this target. @justinfarris and the Fulfillment group will work closely with Support to understand support ticket drivers. We also expect that fixing the top Fulfillment pain points and delivering cloud license sync will drive the number of support tickets down.
Edited by Anoop Dawar