Fulfillment Support Priority Monthly Review : May
Background
L&R Support labels Fulfillment issues using the labels Support Priority1 through Support Priority4. This issue is to complete a monthly review in which, ahead of each milestone, each PM reviews the Support priority items and provides updates on the status of the top priority items for their respective groups.
Priority issues board
- Support Priority Epics Board: https://gitlab.com/groups/gitlab-org/-/epic_boards/39981?label_name%5B%5D=devops::fulfillment
- Support Priority Issues Board: https://gitlab.com/groups/gitlab-org/-/boards/2543339?label_name%5B%5D=section::fulfillment
Opening tasks
-
@ofernandez2 start retro thread in this issue -
@ofernandez2 set a due date
Reviews by Group
-
Provision - Review support priority items and provide updates - @courtmeddaugh (epics, issues) -
Subscription Management - Review support priority items and provide updates - @tgolubeva (epics, issues) -
Utilization - Review support priority items and provide updates - @alex_martin -
Fulfillment Platform - Review support priority items and provide updates - @ppalanikumar (epics, issues)
Format for each group update
## GROUP_NAME Review
**Legend**
* :white_check_mark: being actively worked on
* :large_orange_diamond: planned / being worked on but at risk
* :x: not being worked on
**EPIC**
1. :x: ~"Support Priority::1" `LINK_TO_EPIC`. `NOTES`.
1. :white_check_mark: ~"Support Priority::2" `LINK_TO_EPIC`. `NOTES`.
**ISSUE**
1. :large_orange_diamond: ~"Support Priority::1" `LINK_TO_ISSUE`. `NOTES`.
1. :x: ~"Support Priority::2" `LINK_TO_ISSUE`. `NOTES`.
**Closed Issued or Epics**
1. Highlight any closed issues / epics that support was tracking since last month
cc `@engineering-manager`
Closing tasks
-
@ofernandez2 review that updates have been completed and tag support ( @gitlab-com/support/licensing-subscription
) for their review. -
Support reviews updates and provide any feedback, questions, concerns. -
Make adjustments to template as needed https://gitlab.com/gitlab-com/Product/-/tree/main/.gitlab/issue_templates/Fulfillment-Support-Priority-Monthly-Review.md -
Close out issue
Edited by Priyanka Palanikumar