Send messages when issue has been resolved on the field

When an issue signled by a user is solved by the competent authorities, they would like to have the chance of sending a message to the user informing them about the fact.

It is possible to programmatically send a message given the chat id. You can easily achieve this making a GET request at: https://api.telegram.org/bot{{token}}/sendMessage?chat_id={{chat_id}}&text={{message}}