[Integrates] Access Granted notification
Problem to solve
Our Customer Success (CS) team does not have a way to proactively identify onboarding needs.
Intended users
Product devs.
Permissions and Security
N/A.
Proposal
Let's include the granted role information for the invited person in the Access Granted notification. Additionally, let's send a BCC of this notification to our CS team, so they can contact new users to help them understand and use our platform.
Test plan
N/A
Steps
-
Adjust notification and add CS to recipients(BCC) -
Make sure that the code contributions checklist has been followed.
What does success look like, and how can we measure that?
CS have the information to proactively schedule on-boardings.
Links / references
Edited by Juan Villegas