Issue when attemp to cancel reading process of chip and pin card.

We are having an issue with the Windows SDK and qpos cute. It is presented when we are trying to make a sale using a Chip and Pin card, if the process needs to be canceled at the time you are entering the PIN, we are using the pos.resetQPOS() method. but the Qpos no longer responds if you try again to read the chip for a new sale attempt , so you have to unplug it and plug it in again (usb) to make a transaction.

Here is the trace of the listeners

onRequestSetAmount onRequestWaitingUser onDoTradeResult -> Result: ICC onRequestTime onRequestDisplay PLEASE_WAIT onRequestDisplay INPUT_PIN_ING onRequestDisplay USER_CANCEL onRequestTransactionResult: CANCEL onRequestDisplayReset--> device reset fail onError Listener TIMEOUT

We have checked with our mates the behaviour using the andorid sdk bute the flow works well, Can you please help us with this? Thank in advance.