Metadata quality concerns are handled manually by the Member Experience team

Where?

Members' metadata.

What's the situation?

If there are issues with metadata, the public can report it to us. But we have to manually handle these, and then coordinate responses.

What does it make more difficult?

Significant toil for support team.

How can we improve it?

• Automated reporting mechanism. This could allow specific suggestions to improvements in particular parts of the metadata.
• Automated reviewing mechanism and case management for members. Allow members to approve or deny suggestions.
• Automated incorporating of suggestions into the metadata.