No log of report emails, instead they are CC'd to a special email address

Where?

We maintain an email mailbox of report messages that are sent to members by email. They include:

• Resolution
• DOI Erorr
• Conflict
• Schematron

If a member wants to have a report re-sent, they must request it and we forward the message.

What's the situation?

Being able to see what was sent, and re-send relies on maintaining an email inbox.

What does it make more difficult?

• If the connection breaks (e.g. in issues#1269 (closed)) then we lose the ability to re-send.
• We can't parameterize by Staging / Sandbox / Production environment which makes acceptance testing any changes impossible. It also makes configuration of environments in future tricky.
• It's not self-service, so relies on the support team answering issues.
• Doesn't allow members to look back at arbirary reports.
• Inflexible for members who don't want to scrape emails.

How can we improve it?

• Record all messages in Activity Logs so that they can be retrieved through an API.
• Build a user interface to allow members to view / browse reports in the My Crossref web interface.
• Rebuild a simple reports service to store reports (simiar to CS' Interim Storage).