Guest Requests status update
We would like to introduce feedback on the actual conversion of Guest Requests into a booking.
It could be implemented using the OTA_NotifReportRQ message already used for the ACK.
In the HotelReservation element (OTA_NotifReportRQ message) we could add these attributes:
- ResStatus: to define the current status of the request ( see AlpineBits codes: Requested, Reserved, Modify, Cancelled on OTA_ResRetrieveRS message)
- LastModifyDateTime: attribute to identify the last modification datetime.
It might be necessary to modify the documentation regarding chapter 4.2.3 for the Follow-up client request (acknowledgement) by specifying that the client may send the OTA_NotifReportRQ message even if the response of OTA_Read:GuestRequests is empty.
Use case: For a web portal it might be useful to receive the conversion feedbck. This information would allow marketing actions to be optimally calibrated.