Commit ee994569 authored by sajolida's avatar sajolida

Write my bits of the SponsorW report

parent 53ec91b1
......@@ -14,8 +14,48 @@ Everything in this report is public.
## A.7 Write user documentation
We wrote a first draft of the documentation and it was tested during the
user testing. We identified serious issues in the structure and
navigation of the documentation and fixed them.
## A.8 User testing & community feedback
We conducted a user testing of a development version of the VeraCrypt
feature.
We organized an in-person moderated user testing with five participants.
We recruited participants who are in the target audience for this
feature: people who had tried Tails a few times but who were not expert
users. None of them were used to VeraCrypt which made the tasks a bit
harder for them but didn't result being very problematic in itself.
The tests were less successful than that ones we did for the Additional
Software feature in May. All participants had to turn to the
documentation to fulfill the missions and, even after that, two
participants failed in some of the missions.
The average SUS score is of 50 which is considered below average
compared to other industry products and qualified as "OK".
The most critical issue was the lack of discoverability: how to get
started with unlocking a VeraCrypt volume in the first place. Due to a
lack of time on our side, the development version that we used for the
tests didn't include the [[*VeraCrypt Mounter*|blueprint/veracrypt#veracrypt_mounter]]
utility that we designed in December.
We are confident that, after adding *VeraCrypt Mounter* ([[!tails_ticket
15043]]) and fixing the navigation issues in the documentation
([[!tails_ticket 15670]]), the usability of this feature will be better
than average.
A more detailed report was sent to our UX mailing list:
<https://mailman.boum.org/pipermail/tails-ux/2018-June/003554.html>
The full results are available in on UX Git repo (OTS spreadsheet):
<https://git.tails.boum.org/ux/plain/veracrypt/user_testing_results.fods>
## A.9 Fix bugs and UX issues
## A.10 Port to the latest version of GNOME
......@@ -26,6 +66,4 @@ Everything in this report is public.
## B.3 Write automated tests
## B.6 Write user documentation
## B.8 Fix bugs and UX issues
......@@ -498,6 +498,8 @@ This iteration covers:
- The modification of existing volumes, which will be very similar to
the creation of new volumes.
<a id="veracrypt_mounter"></a>
4. *VeraCrypt Mounter* ([[!tails_ticket 15043]])
----------------------
......@@ -510,6 +512,8 @@ If we cannot create *VeraCrypt Mounter* in time, we will replace it with
a link to our documentation which should lead to similar success rates
but a bit less comfort for first time users.
<img src="https://labs.riseup.net/code/attachments/download/1842/veracrypt-mounter.png">
Non goals
---------
......@@ -535,11 +539,6 @@ User interface
<img src="https://labs.riseup.net/code/attachments/download/1843/gvfs-monitor-unlock-veracrypt-volume.png">
### *VeraCrypt Mounter* (optional)
<img src="https://labs.riseup.net/code/attachments/download/1842/veracrypt-mounter.png">
<a id="detection"></a>
Detecting VeraCrypt volumes
......
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