24x7 Monitoring

We need round the clock monitoring and a process in place to ensure the uptime. This is generally ensured by end to end monitoring, ticketing systems to track incidents and resolve them following pre-defined SLAs. In our scenario, its highly recommended to define the SLA’s and enforce them.

Suggested SLA - round the clock monitoring, Alerts via SMS and robocalls in addition to Instant messages & a resolution time of 15 minutes.