Bomgar app name has been updated
https://gitlab.com/Mactroll/NoMAD/-/blob/Experimental/NoMAD/GetHelp.swift#L30-34
Sounds like Bomgar has renamed the resulting app: "Open To Start Support Session.app"
% /usr/bin/unzip -o -d /tmp ./start_session
Archive: ./start_session
creating: /tmp/Open To Start Support Session.app/
creating: /tmp/Open To Start Support Session.app/Contents/
creating: /tmp/Open To Start Support Session.app/Contents/_CodeSignature/
inflating: /tmp/Open To Start Support Session.app/Contents/_CodeSignature/CodeResources
creating: /tmp/Open To Start Support Session.app/Contents/Resources/
inflating: /tmp/Open To Start Support Session.app/Contents/Resources/appicon.icns
creating: /tmp/Open To Start Support Session.app/Contents/Resources/Base.lproj/
creating: /tmp/Open To Start Support Session.app/Contents/Resources/Base.lproj/Main.storyboardc/
inflating: /tmp/Open To Start Support Session.app/Contents/Resources/Base.lproj/Main.storyboardc/igh-ae-av1-view-MRH-pe-znt.nib
inflating: /tmp/Open To Start Support Session.app/Contents/Resources/Base.lproj/Main.storyboardc/XfG-lQ-9wD-view-m2S-Jp-Qdl.nib
inflating: /tmp/Open To Start Support Session.app/Contents/Resources/Base.lproj/Main.storyboardc/NSViewController-igh-ae-av1.nib
inflating: /tmp/Open To Start Support Session.app/Contents/Resources/Base.lproj/Main.storyboardc/MainWindow.nib
inflating: /tmp/Open To Start Support Session.app/Contents/Resources/Base.lproj/Main.storyboardc/MainMenu.nib
inflating: /tmp/Open To Start Support Session.app/Contents/Resources/Base.lproj/Main.storyboardc/Info.plist
inflating: /tmp/Open To Start Support Session.app/Contents/Resources/Assets.car
inflating: /tmp/Open To Start Support Session.app/Contents/PkgInfo
creating: /tmp/Open To Start Support Session.app/Contents/MacOS/
inflating: /tmp/Open To Start Support Session.app/Contents/MacOS/Bootstrap
inflating: /tmp/Open To Start Support Session.app/Contents/Info.plist
inflating: /tmp/Open To Start Support Session.app/Contents/CodeResources
inflating: /tmp/._Open To Start Support Session.app
Edited by Joseph Chilcote