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[![icon](https://addons.thunderbird.net/user-media/addon_icons/634/634298-64.png?modified=mcrushed) forum:](https://cardbook.6660.eu) [:flag\_gb:](https://cardbook.6660.eu/forums/forum/main-forum/) [:flag\_fr:](https://cardbook.6660.eu/forums/forum/coin-francais/) [:flag_de:](https://cardbook.6660.eu/forums/forum/deutsche-ecke/)
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[![icon](https://addons.thunderbird.net/user-media/addon_icons/634/634298-64.png?modified=mcrushed) changelog](https://addons.thunderbird.net/addon/cardbook/versions/)
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#### troubleshooting
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## troubleshooting
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1. Please check the [FAQs](FAQ) and [existing issues](https://gitlab.com/CardBook/CardBook/issues) if they cover your problem. If not:
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2. You can send **support requests** by <a href="mailto:support@cardbook.icu?subject=support request: (enter a title for the problem here)&body=Please check first if your problem is already covered%0D%0Ain our wiki https://gitlab.com/CardBook/CardBook/wikis/home%0D%0Aor in https://gitlab.com/CardBook/CardBook/issues%0D%0A%0D%0AOtherwise please describe your problem here (in French or English).%0D%0A%0D%0ADepending on the problem, it might be helpful to provide%0D%0A- a screenshot%0D%0A- the content of your Thunderbird console log%0D%0A- and CardBook log%0D%0A%0D%0A%0D%0A%0D%0A### SUMMARY:%0D%0A%0D%0A%0D%0A### STEPS TO REPRODUCE THE PROBLEM:%0D%0A1.%0D%0A2.%0D%0A3.%0D%0A%0D%0A### SCREENSHOT:%0D%0A%0D%0A%0D%0A### THUNDERBIRD CONSOLE LOG:%0D%0A(CTRL+SHIFT+J)%0D%0A%0D%0A%0D%0A### CARDBOOK LOG:%0D%0A(CardBook tab > status bar > click on log entry)%0D%0A%0D%0A%0D%0A%0D%0A%0D%0A">email <img src="https://i.imgur.com/IRRLTLx.png"> <img src="https://i.imgur.com/jkvIr1M.png"></a>
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3. You can report **bugs** by <a href="https://gitlab.com/CardBook/CardBook/issues/new">opening a new issue <img src="https://i.imgur.com/IRRLTLx.png"></a> or by <a href="mailto:bugs@cardbook.icu?subject=bug: (enter a title for the bug)&body=Please make sure that your problem isn't already covered%0D%0Ain our wiki https://gitlab.com/CardBook/CardBook/wikis/home%0D%0Aor in https://gitlab.com/CardBook/CardBook/issues%0D%0A%0D%0AIf not, please describe your problem here (in English).%0D%0A%0D%0ADepending on the problem, it might be helpful to provide%0D%0A- a screenshot%0D%0A- the content of your Thunderbird console log%0D%0A- and CardBook log%0D%0A%0D%0A%0D%0A### SUMMARY:%0D%0A%0D%0A%0D%0A### STEPS TO REPRODUCE THE PROBLEM:%0D%0A1.%0D%0A2.%0D%0A3.%0D%0A%0D%0A### CURRENT BEHAVIOR:%0D%0A(what actually happens)%0D%0A%0D%0A%0D%0A### EXPECTED BEHAVIOR:%0D%0A(what you should see instead)%0D%0A%0D%0A%0D%0A### THUNDERBIRD CONSOLE LOG:%0D%0A(CTRL+SHIFT+J)%0D%0A%0D%0A%0D%0A### CARDBOOK LOG:%0D%0A(CardBook tab > status bar > click on log entry)%0D%0A%0D%0A%0D%0A### SCREENSHOT:%0D%0A%0D%0A%0D%0A">email <img src="https://i.imgur.com/IRRLTLx.png"></a>
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It might be helpful to provide the content of the *Thunderbird console log* <kbd>CTRL+SHIFT+J</kbd> and the *CardBook log* (CardBook tab > status bar > click on log entry) after <a href="uploads/44847c4a6cfb83ad5714a64a01fa2e14/logfile_setting.png">increasing the CardBook log size</a>.
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#### wiki pages
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:footprints: [first steps](first-steps)
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:question: [FAQ (frequently asked questions)](FAQ)
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:desktop\_computer: [server configuration](server-configuration)
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:telephone\_receiver: [make VOIP calls](voip-calls)
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:couple: [be part of CardBook](contribute)
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:earth\_americas: [instructions for CardBook translators](instructions-for-cardbook-translators)
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:link: [links](links)
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Feel welcome to add useful information to this wiki. |
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<br><br><br>
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<div align="right" style="text-align:right; float:right">Feel welcome to add useful information to this wiki.</div> |
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