My name is [IH's Name] and I’m part of Access Now Digital Security Helpline. I received your contact information from [Access Now Employee's or Partner's Name (Not the client information)]. I’m contacting you to ask for assistance with the vetting process of a new Helpline client.
My name is {{ incident handler name }} and I’m part of Access Now Digital Security Helpline. I received your contact information from [[ Access Now Employee's or Partner's Name (Not the client information) ]]. I’m contacting you to ask for assistance with the vetting process of a new Helpline client.
Recently we received a help request from (XXXX name@domain, [Signal #], Position, Organization). They are requesting our guidance for a digital security concern.
Recently we received a help request from [[ {{ beneficiary email }}, {{ beneficiary signal number }}, Position, Organization ]]. They are requesting our guidance for a digital security concern.
We would be thrilled to continue providing our help, but first need to verify with trusted partners their identity and work. It would be of great help for us if you could verify their identity and confirm they are a trustworthy member of civil society.
Could you please confirm that:
- This contact information is associated with the person in question
- You trust this person in general and believe their actions do not negatively affect civil society
- You trust this person in general and believe their actions do not negatively affect civil society
If you have any question or concern please let us know. In advance I appreciate your kind assistance.
If you have any question or concern please let us know. In advance I appreciate your kind assistance.
@@ -80,8 +80,9 @@ There are several approaches to deal with computers infected with malware, depen
Antivirus software can be an effective first response to protecting a device from a significant percentage of malware. However, antivirus software is generally considered ineffective against targeted attacks, especially by state-sponsored actors. Nevertheless, it remains a valuable defensive tool against non-targeted, but still dangerous, malware. Below is a non-exhaustive list of options:
- The default choice for Windows 8 to 10 is the built-in antivirus, [Windows Defender](https://www.microsoft.com/en-us/windows/comprehensive-security). For Windows 7 and older versions [Microsoft Security Essentials](https://support.microsoft.com/en-us/help/14210/security-essentials-download) can be downloaded.
- The default choice for Windows 8 to 10 is the built-in antivirus, [Windows Defender](https://www.microsoft.com/en-us/windows/comprehensive-security).
- Instructions for running a scan with Windows Defender can be found [here](https://support.microsoft.com/en-us/help/4013263/windows-10-protect-my-device-with-windows-defender-antivirus).
- Microsoft no longer provides support for Windows 7 and older versions. For more information, check [Microsoft's Windows 7 end-of-life support article](https://www.microsoft.com/en-US/windows/windows-7-end-of-life-support-information).
Other antiviruses that can be used on Windows are:
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@@ -188,4 +189,4 @@ Perform Additional steps as necessary:
My name is [IH's Name] from the Access Now Digital Security Helpline, and we are happy to help you.
My name is {{ incident handler name }} from the Access Now Digital Security Helpline, and we are happy to help you.
I have read your request, and in this particular case we need to know if you have already tried to change your name to the original one or to revoke the suspension of your account through the official Facebook form: https://www.facebook.com/help/contact/260749603972907
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@@ -28,4 +28,4 @@ We need to know this to decide which is the best way to proceed.
This is [Your Name] from the Access Now Digital Security Helpline. It was great meeting you at [DSC/Event name].
This is {{ incident handler name }} from the Access Now Digital Security Helpline. It was great meeting you at [[ DSC/Event name ]].
I am just sending this email to let you know how much I enjoyed our conversation. Our helpline is available 24 hours a day every day of the year to provide any digital security advice or technical assistance you may need. You can read more about the helpline at https://www.accessnow.org/help and you can always contact us at help@accessnow.org.
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@@ -31,4 +31,4 @@ As before, I remain available for any question or assistance.
Le escribe [IH Name] de la Línea de Ayuda en Seguridad Digital de Access Now. Fue un gusto conversar durante [Nombre del evento - DSC].
Le escribe {{ incident handler name }} de la Línea de Ayuda en Seguridad Digital de Access Now. Fue un gusto conversar durante {{ event name }}.
Solamente estoy enviando este correo para recordarle que nuestra línea de ayuda se encuentra disponible 24/7 todos los días del año para cualquier consejo y asistencia en temas de seguridad digital. Puede encontrar más información sobre la línea de ayuda en https://www.accessnow.org/help-es/ y siempre puede contactarnos al correo electrónico help@accessnow.org.
Adicionalmente estoy adjuntando nuestra llave PGP. Si aún no tiene configurado cifrado en su correo electrónico, gustosamente podemos colaborar; de forma tal que creemos un canal de comunicación seguro en caso de necesitarlo en un futuro.
Adicionalmente estoy adjuntando nuestra llave PGP. Si aún no tiene configurado cifrado en su correo electrónico, gustosamente podemos colaborar; de forma tal que creemos un canal de comunicación seguro en caso de necesitarlo en un futuro.
Al igual que antes, quedamos a total disposición para cualquier pregunta o asistencia.
La configuration PGP de votre compte email est terminée. Maintenant que vous avez terminé le processus d'installation, je voudrais vous donner quelques recommandations concernant l'utilisation de PGP:
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@@ -33,7 +33,7 @@ Bien sûr, pour toute nouvelle demande, vous pouvez nous contacter via notre adr
Merci,
[IH]
{{ incident handler name }}
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@@ -43,6 +43,3 @@ Merci,
### Related Articles
-[Article #3: PGP - Setup - Final Email](3-PGP-Setup_Final.html)
We appreciate your trust in our Helpline service. In order to protect the at-risk users we serve and extend our trust network, we vet potential Helpline clients.
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@@ -30,10 +30,10 @@ Our team will continue to work on your request while we complete this process. P
You can help us move this process forward by filling out the following survey about you and the scope of your work:
We appreciate your trust in the Helpline. In order to protect the at-risk users we serve and extend our trust network, we vet potential Helpline clients.
During this process, we reach out to Access Now's trusted partners where we may share [Client Name]'s name and contact information to (1) confirm they are who they state they are and (2) they are part of civil society. Any other information, including the reason they contacted our Helpline, will remain strictly confidential.
During this process, we reach out to Access Now's trusted partners where we may share {{ beneficiary name }}'s name and contact information to (1) confirm they are who they state they are and (2) they are part of civil society. Any other information, including the reason they contacted our Helpline, will remain strictly confidential.
Please also note that Access Now’s Helpline services are not intended for individuals under the age of 18. If you are aware [Client Name] is underage, please do let us know to direct them to partners that can provide the support they require.
Please also note that Access Now’s Helpline services are not intended for individuals under the age of 18. If you are aware {{ beneficiary name }} is underage, please do let us know to direct them to partners that can provide the support they require.
Our team will continue to work on your request while we complete this process. If you have any questions or concerns, please let us know.
You can help us move this process forward by filling out the following survey about them and the scope of their work:
Nous apprécions la confiance que vous mettez en la Helpline. Afin de protéger les utilisateurs confrontés aux difficultés, que nous aidons, et afin d'étendre notre réseau de connaissance et de confiance, nous procédons à une verification de tous nos clients.
Nous apprécions la confiance que vous mettez en la Helpline. Afin de protéger les utilisateurs confrontés aux difficultés, que nous aidons, et afin d'étendre notre réseau de connaissance et de confiance, nous procédons à une verification de tous nos clients.
Au cours de ce procédé, nous contactons les partenaires de confiance d'AccessNow et nous partageons votre nom ainsi que votre adresse email, afin de confirmer votre appartenance à la "société civile". Toute autre information restera strictement confidentielle, y compris la raison pour laquelle vous nous avez contacté.
Nous continuerons entre temps à travailler sur votre problème (ticket #[IDofTheParentCase]) et restons disponibles pour vos questions.
Nous continuerons entre temps à travailler sur votre problème (ticket # {{ parent ticket id }}) et restons disponibles pour vos questions.
Access Now is a non-profit organization committed to defending and extending the digital rights of users at risk around the world.
We have received complaints that the following website under your jurisdiction is infecting visitors with malware:
[hxxp://URL]
[IP]
[[ website url ]]
[[ ip address ]]
In the above URL(s), http has been replaced with hxxp to prevent
accidental infections.
[HELPLINE NOTE: Include a brief analysis of the malware, e.g. There is a malicious JavaScript injected into several web pages. The script loads 3rd-party content onto the PC of the visitor...]
[[ HELPLINE NOTE: Include a brief analysis of the malware, e.g. There is a malicious JavaScript injected into several web pages. The script loads 3rd-party content onto the PC of the visitor... ]]
Please remove all malicious content from your web server. Patch all applications (including content management systems and plugins), server components (web server, FTP and the like) to the latest version, and review the security settings of all components.
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@@ -43,8 +43,4 @@ We would appreciate it if you could confirm you received this report.
Mon nom est [Your Name], et je fais partie de l’équipe de réponse aux incidents numériques de Access Now - https://www.accessnow.org/plateforme-dassistance-pour-la-securite-numerique.
Mon nom est {{ incident handler name }}, et je fais partie de l’équipe de réponse aux incidents numériques de Access Now - https://www.accessnow.org/plateforme-dassistance-pour-la-securite-numerique.
J’ai bien reçu votre e-mail [Email Subject]. Malheureusement, je ne pourrai pas m’exprimer en Français. Si votre demande est urgente, veillez répondre à cet e-mail et ajouter le mot “URGENT” au sujet et nous essayerons de vous répondre dans les plus brefs délais.
J’ai bien reçu votre e-mail {{ email subject }}. Malheureusement, je ne pourrai pas m’exprimer en Français. Si votre demande est urgente, veillez répondre à cet e-mail et ajouter le mot “URGENT” au sujet et nous essayerons de vous répondre dans les plus brefs délais.
Si vous pouvez vous exprimer en Anglais ( ou en Allemand, ou en Espagnol, ou en Italien, ou en Portugais, ou en Russe ) Nous serions capables de vous répondre directement maintenant.
Sinon, nos collègues qui s'expriment en Français seront dans en ligne dans quelques heures. Nous les attendrons.
Mi nombre es [Your Name], soy parte del equipo de la Línea de Ayuda en Seguridad Digital de Access Now - https://accessnow.org/help.
Mi nombre es {{ incident handler name }}, soy parte del equipo de la Línea de Ayuda en Seguridad Digital de Access Now - https://accessnow.org/help.
Hemos recibido su mensaje [Email Subject]. Lastimosamente yo no hablo español fluido, si esta es una cuestión urgente, por favor responder a este mensaje agreagando la etiqueta “URGENT” en el asunto y le atenderemos lo mas pronto posible.
Hemos recibido su mensaje {{ email subject }}. Lastimosamente yo no hablo español fluido, si esta es una cuestión urgente, por favor responder a este mensaje agregando la etiqueta “URGENT” en el asunto y le atenderemos lo mas pronto posible.
Si usted puede continuar la conversación en Inglés o [Languages spoken by incident handler: French=Francés, Portuguese=Portugués, Arabic=Árabe] con gusto podré responder a sus preguntas directamente.
Si usted puede continuar la conversación en Inglés o [[ Other Languages ]] [[ en ]] inglés [[ fr ]] francés [[ de ]] alemán [[ ar ]] árabe con gusto podré responder a sus preguntas directamente.
Nuestros compañeros y nuestras compañeras hispanohablantes estarán en turno dentro de unas horas para darle seguimiento al caso.
Meu nome é [Your Name], eu sou parte da equipe da Linha de Ajuda en Segurança Digital na Access Now - https://accessnow.org/help
Meu nome é {{ incident handler name }}, eu sou parte da equipe da Linha de Ajuda en Segurança Digital na Access Now - https://accessnow.org/help
Recebemos com sucesso a sua mensagem [Email Subject]. Infelizmente eu não sou um falante fluente da sua língua nativa. Se este é um pedido urgente, responda a este e-mail adicionando a etiqueta "URGENT" à linha de assunto e iremos fornecer-lhe a atenção necessária o mais rápido possível.
Recebemos com sucesso a sua mensagem {{ email subject }}. Infelizmente eu não sou um falante fluente da sua língua nativa. Se este é um pedido urgente, responda a este e-mail adicionando a etiqueta "URGENT" à linha de assunto e iremos fornecer-lhe a atenção necessária o mais rápido possível.
Se você se sentir confortável mover a conversa para Inglês o [Languages spoken by incident handler Spanish=Espanhol, French=Francês, Arabic=Arábico], terei o maior prazer em responder às suas perguntas diretamente..
Se você se sentir confortável mover a conversa para Inglês o [[ Languages spoken by incident handler Spanish=Espanhol, French=Francês, Arabic=Arábico ]], terei o maior prazer em responder às suas perguntas diretamente..
Nossos colegas que falam Português, vão estar no escritório em poucas horas para responder.
